Internship (Learning & Development) – UNICEF – United States

Internship - UNICEF - United States


Learning and Development Internship (Home Based), Learning and Knowledge Exchange Section, DAPM – UNICEF

Job no: 535449
Contract type: Internship
Level: Internship
Location: United States
Categories: Internship

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results

In February 2015, UNICEF launched a Learning Management System (LMS) to offer an easy, structured and centralized access to learning opportunities and to improve reporting and evaluation of learning activities. The platform called Agora  includes over 1200 off-the-shelf courses and resources from specialized providers, custom UNICEF online courses, videos, whiteboard animations/video-scribing and blended learning programmes from both UNICEF and external providers.

As of January 2016, Agora is managed by the newly formed Learning and Knowledge Exchange (LKE) section in the Division of Data, Analytics, Planning and Monitoring (DAPM). The section allows the provision of a comprehensive and complementary set of learning and knowledge exchange solutions to staff and partners, to implement the Strategic Plan and SDGs for Children globally. It also allows for a stronger integration of formal and informal (peer-to-peer) learning opportunities and systems, resulting in improved learning results and an enhanced user experience.

Since its launch, Agora has become a core learning and development tool for UNICEF staff, and increasingly for partners. Agora provides UNICEF staff with access to over 1,400 learning activities with new content being added on a continual basis. In 2016, UNICEF staff recorded 26,732 course completions on Agora.

UNICEF offers the opportunity for talented students to gain professional experience while being exposed to the work of UNICEF. The internship in the Agora teams offers a unique opportunity to gain insights into the large-scale organisational learning and to develop further skills and knowledge in eLearning design and development.

The intern will work under the supervision of the Learning and Development Specialist (e-learning), in the Learning and Knowledge Exchange (LKE) Section at the Division of Data, Analytics, Planning and Monitoring (DAPM) based in UNICEF’s New York headquarters. In the context of the covid-19 pandemic, this position will be a home-based and full-time internship. The selected candidate will work remotely from his/her home country.

Potential start date: mid-November or early December

Duration of internship: to be determined with selected applicant, the duration is between 13 and 26 weeks

The purpose and objective of this internship is:

1. To provide a framework by which students pursuing a tertiary education from diverse academic backgrounds are assigned to DAPM to enhance their educational experience through practical work assignments;
2. To expose the interns to the work of UNICEF;
3. To provide the Division with the assistance of qualified students specialized in various professional fields.

How can you make a difference ?

In close collaboration with the L&D Specialist and other colleagues, the intern will…

•    Support the creation of documentations for learning designer / course creators to be published on a Wiki. 

  • Research best practices with certain tools (e.g. video authoring software, elearning production tools) through review of resources published, review of best practices and hands-on testing of solutions.
  • Draft “how to” documents and best practice document for the “Learning design and facilitation” wiki library
  • Document databases hosted on the Agora wiki (e.g. active projects, list of vendors,…)

•    Support the curation of the Agora catalogue of learning opportunities:

  • Review and update classification and tagging of courses;
  • Identify and archive unused or outdated learning assets;
  • Identify and publish external learning opportunities which are communicated to all staff in a monthly newsletter;
  • Contribute to quality assurance exercises for already published assets
  • Help with the design and/or update of learning channels (thematic learning spaces)
  • Publish UNICEF learning activities on the platform and identify other agencies useful resources
  • Connect with other UN agencies and INGOs to share elearning courses (leveraging existing agreements and/or signing new ones).

•    Learners support and guidance

  • Assist the team with responding to learners’ requests for support and/or guidance (received via a dedicated mailbox);
  • Collect and analyze data relating to issues and support requests;
  • Contribute to the design of communications targeted to end users, on the learning platform, and through other channels.

•    Content development & testing

  • Contribute to the review and testing of various versions new courses being development, providing feedback and suggestions for improvement. The intern will also get a chance to learn more about content development processes / project and stakeholders management by shadowing peers in certain meetings.

To qualify as an advocate for every child you will have…

  1. Be enrolled in an undergraduate, graduate, or Ph.D. degree programme or have graduated within the past two years in Learning and development, Instructional design, Pedagogy/Adult learning, Video/Graphical production or similar fields; Social studies and international studies are also acceptable, provided that a strong interest in learning and development can be demonstrated. (Applicants must be at least 18 years old).
  2. Be able work independently and within set timeframes.
  3. Be willing to do both analytical assignments (reviewing new courses or suggesting courses that should be archived/retired) and repetitive tasks (e.g. updating classifications of activities or publishing external courses).
  4. Ability to produce and analyse quantitative and qualitative reports.
  5. Proficient with web technologies – Preferably with experience with of a Learning Management System (LMS) of a Content Management System (CMS) and proficiency in MS Office suite (Excel, Word, PowerPoint).
  6. Fluency in English and proficiency in other UNICEF working languages (French or Spanish) would be an asset, excellent writing skills in English.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

The functional competencies required for this post are…

• Analysing [II]
• Applying Technical Expertise [II]
• Following Instructions and Procedures [II]
• Planning and Organizing [II]

View our competency framework click here

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


This internship being home based and a lot of work requiring the download and/or upload of large files, it is essential that candidates ensure they will have access to a computer and high speed internet connection for the duration of the internship.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: Eastern Daylight Time
Deadline: Eastern Standard Time

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